FAQ's

MOST ASKED QUESTIONS

Our minimum order is 20 stickers.

YES! our laminated vinyl stickers are waterproof, weatherproof and designed for everyday outdoor use.

The lifespan of your stickers can vary depending on surface preparation, exposure to sunlight, abrasion, chemicals and how they’re used.

For the best results, apply your stickers to a clean, dry, smooth surface

Sorry, each order is for one design only. If you would like multiple designs, please place a separate order for each design.

We don’t offer free samples, but you can order our sample pack to see the quality for yourself before placing a larger order.

Sample packs are available in 50mm, 70mm or 100mm, with 10 stickers per pack. CLICK HERE FOR SAMPLES

We’re proudly based in Stoke-on-Trent, England 🇬🇧 — where the tea is strong, the weather is questionable, and the stickers are even stronger.

Absolutely! Our stickers are perfect for cars, tumblers, windows, equipment and loads more.

For the best results, simply make sure the surface is clean, dry and free from grease before applying.

You’re responsible for making sure you have the right or permission to use any artwork, logos, characters or designs you upload.

We can print artwork you provide, but we can’t accept responsibility for copyright or trademark infringement.

If you’re unsure whether you’re allowed to use a design, please check that you have the appropriate permission before placing your order.

Yes. We reserve the right to refuse or cancel an order if the artwork contains content that we consider inappropriate, offensive, illegal or otherwise unsuitable for production.

If we’re unable to produce your design, we’ll contact you and explain the situation..

If you need to make a change, please contact us as soon as possible.

Once your artwork has been approved and your order has entered production, we may not be able to make changes.

If we’ve already started printing your order, changes may not be possible and a new order may be required.

If you need to cancel your order, please contact us as soon as possible.

Because our stickers are custom-made, we may not be able to cancel an order once artwork has been approved or production has started.

If your order hasn’t entered production yet, we’ll do our best to help.

ARTWORK & PRINT SETUP

We print the artwork you provide, so please make sure your file is ready to print before ordering.

We can make small adjustments where needed for printing, but we don’t provide a full design service or create new artwork as part of your order.

Need a design creating, a logo recreated or major changes made? Get in touch before ordering and we’ll let you know if we can help.

Please don’t order first and ask us to redesign it afterwards — we don’t want any sticker-related surprises!

Not always! Screens use RGB light, while our printers use CMYK inks, so colours can look slightly different when printed compared with what you see on your phone, tablet or computer.

We always aim to produce your artwork as accurately as possible, but slight colour variations can occur.

If you need specific or colour-critical matching, please contact us before placing your order so we can discuss your requirements.

For the best possible print quality, we recommend vector files such as AI, EPS, SVG or print-ready PDF.

High-resolution PNG, PSD or JPEG files are also accepted. Simply upload the highest-quality version you have and we’ll let you know if there are any issues with the artwork.

Having trouble with our Sticker Builder? No worries! Select “Manual Proof” instead of approving your artwork. This lets us know that you need us to check it — and don’t forget to leave a comment telling us what you need help with!

⚠️ Once you approve your artwork, we print it — so please check everything carefully before hitting approve!

Absolutely! You can create and upload your own custom cutline with your artwork.

When placing your order, please leave a comment letting us know that you have included your own cutline.

For the best results, please allow:

0.075" safety margin around your artwork
0.075" bleed if your design extends to the edge

This helps ensure your stickers are cut exactly as intended.

Open your artwork in Adobe Illustrator.
Create your custom cutline as a vector path around the area you want your sticker to be cut.
Create a Spot Colour swatch named “Die Cut” and set the colour to 100% Magenta.
Make sure your cutline is set up correctly and saved with your artwork.
Save your finished file as an AI or print-ready PDF.

When you upload your artwork to our Sticker Builder, the system should automatically detect your Die Cut line.

If the cutline isn’t detected, leave us a comment when placing your order to let us know you’ve included your own cutline, and we’ll make sure it’s used.

Unfortunately, we don’t currently offer interior cuts within stickers.

Our stickers can be cut to your chosen outer shape, but we’re unable to cut holes or separate areas within the design.

SHIPPING AND RETURNS

Unfortunately, not at the moment. We currently work from our home-based studio, so all orders must be posted.

Hopefully, local collection will be something we can offer in the future!

For UK orders, we offer:

📦 RoyalMail 48 — £3.99

📦 RoyalMail 24 — £4.99

⚡RoyalMail 24 RUSH ORDER - 9.99

All orders are securely packaged and sent using Royal Mail.

At the moment, we only ship within the UK

We’re hoping to offer international shipping in the future, so keep an eye out for updates!

As our stickers are custom-made to your requirements, we generally can’t accept returns for change of mind or ordering the wrong design/size.

If your order arrives damaged, faulty or there’s a problem with your stickers, please contact us as soon as possible and we’ll be happy to look into it. Sales@stickology or use the conact form.

HELP!

We’re sorry to hear there’s a problem with your order!

If you’ve received the wrong stickers, your order is damaged, or there’s an issue with the quality, please contact us as soon as possible with your order number and photos of the problem.

We’ll take a look and do our best to get things sorted for you.

No problem! While stickers are our speciality, we may be able to help with other custom printing and personalised products too.

If you have something specific in mind, get in touch and let us know what you’re looking for. We’ll let you know if we can help! or emai sales@stickology.co.uk or use the contact us section.