Shipping policy

At Stickology, we’re committed to getting your custom stickers and printed products made with care and delivered to your door as quickly as possible. As a small business, every order matters to us, and we aim to make your shopping experience simple, reliable and hassle-free.

1. Order Processing & Turnaround Times

Most orders have a production turnaround of 3–5 business days. This is the time required to prepare, print, finish and pack your order before dispatch.

Some orders may take longer depending on the size, quantity, complexity or current order volume.

Custom Sticker Orders

Online Sticker Builder: Orders are processed using the artwork supplied through our online builder.
Manual Sticker Builder: If you use our manual upload option, we aim to email your proof within 24–48 hours. Production will begin once your proof has been approved.
Proof Approval: Delays in approving your artwork may extend your order's turnaround time.

Working days exclude weekends and UK bank holidays.

2. UK Shipping Options

We currently offer the following UK delivery options:

Royal Mail 48 – £3.99: Our standard delivery option.
Royal Mail 24 – £4.99: Our faster delivery option.
Royal Mail 24 – £9.99: RUSH ORDER -your order will jump straight to the front of our printing queue

Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery is handled by Royal Mail.

For more information about Royal Mail delivery services, please visit the Royal Mail website.

3. Rush Orders

Need your stickers sooner?

We offer a Rush Order option at checkout on eligible products. Your order will be moved to the front of our printing queue to help speed up production.

Please note:

Rush Order speeds up production, not delivery.
It does not include expedited shipping.
Rush availability may depend on the product and current workload.

4. Free Shipping

Any free shipping promotions will be displayed on our website or at checkout. Where applicable, free shipping is available on qualifying orders over £50.

Please check the terms of any promotion before placing your order.

5. Tracking Your Order

Where tracking is available, your tracking details will be provided following dispatch.

Please allow time for tracking information to update after your order has been handed to the delivery service.

6. Delivery Delays

Although we do our best to dispatch orders within the stated turnaround time, delays can occasionally occur due to Royal Mail, adverse weather, busy seasonal periods or other circumstances outside our control.

We cannot guarantee delivery on a specific date unless explicitly stated at checkout.

7. Incorrect Addresses

Please ensure your delivery address is correct before completing your purchase.

Stickology cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered production or been dispatched.

8. Lost or Damaged Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

If your order arrives damaged or there is a problem with the items received, please contact us with your order number and clear photographs where appropriate.

We will assess the issue and work with you towards a suitable resolution in accordance with your statutory rights.